Internet

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▢  techtarget  The speed of...  (23.07.2005)

This table shows the stated data rates for the most important end-user and backbone transmission technologies.

▢  InternetFrog.com  Testing Your Connection Speed  (20.05.2005)

For download and upload.

▢  O'Reilly  The Web Programming CD Bookshelf  (14.05.2005)

Webmaster in a Nutshell, 3rd Edition, By Stephen Spainhour and Robert Eckstein
Programming PHP, By Rasmus Lerdorf and Kevin Tatroe with Bob Kaehms and Ric McGredy,
Web Database Applications with PHP & MySQL, By Hugh E. Williams and David Lane
PHP Cookbook, By David Sklar and Adam Trachtenberg
JavaScript: The Definitive Guide, 4th Edition, By David Flanagan
Dynamic HTML: The Definitive Reference, 2nd Edition, By Danny Goodman

▢  Töns Büker, Dietmar Goldbeck:  Internet-Standard-Dienste  (22.09.2002)
▢  W3C  Architectural Principles of the World Wide Web  (01.09.2002)

Die Technical Architecture Group (TAG) des World Wide Web Consortium (W3C) hat die wichtigsten technischen Prinzipien des Web zusammengefasst. Das Dokument beschreibt Spezifikationen zur Identifizierung von Ressourcen im Internet, Datenformate und Protokolle. Es versteht sich als eine Sammlung von knappen Beschreibungen diverser Techniken, auch wenn diese noch nicht vom W3C als Standards beschlossen sind. Das Dokument ist in ständiger Überarbeitung; insbesondere die Kapitel Datenformate und Protokolle sind nach Angaben der TAG unvollständig.

▢  J. Thomaschewski:  Internet-Programmierung  (16.03.2002)

Umgang mit dem WebServer, der Client-(Web-)Server-Kommunikation bis hin zur Programmierung verschiedener, kleinerer Anwendungen mit Perl und PHP.

▢  Manager Magazin 12/01  Test der Qualität von Internet-Auftritten  (12.01.2002)

5 Kategorien: Gestaltung, Homogenität, Navigation, Aktualitätstransparenz, Interaktivität.

▢  Customer Service on the Web (13.12.2000)

  • Make the website listen to requests for specific information and frequent patterns of queries.
  • Give customers the content they want quickly.
  • Make responsive content easy to find and easy to use. Tell the customers when they can expect a reply to e-mail and provide a phone number.
  • 80% of all site traffic is aimed at 20% of the content. Get the most important information up first, and add to it over time.
  • Offer a variety of e-mail notification options to build an ongoing electronic relationship with the customers.
  • Respond to e-mails as fast as possible, preferably the next day.
  • Automate the tasks: assimilating and analyzing user queries, developing content and posting it.
  • Benefits: Reduced cost of customer service. Faster customer service and increased satisfaction. Increased customer "bonding". Increased traffic and page-hits per visit. Capture and publish the vital knowledge of your most experienced staff members.


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